Last Updated: March 21, 2026
At GrowDartz, we aim to provide professional and customized digital services. Because our services involve time, expertise, planning, design, development, optimization, and other work performed specifically for each customer, our refund policy depends on the stage of the project.
1. Before Work Begins
If you request cancellation before GrowDartz begins substantial work on your project, you may be eligible for a refund, subject to any applicable payment processing fees or costs already incurred.
2. After Work Has Started
Once work has started, payments may become non-refundable because time and resources have already been allocated to your project.
This may include:
- Research
- Planning
- Design
- Development
- Google Business Profile work
- SEO work
- Content preparation
- Social media work
- Marketing setup
- Strategy development
3. Completed Services
Services that have already been completed are generally non-refundable.
For example, if a Google Business Profile has been set up or optimized, or a website has been designed/developed according to the agreed scope, payment for the completed work is not refundable merely because the customer changes their mind.
4. Customer Delays
Refunds will not generally be provided because of delays caused by the customer, including failure to:
- Provide required information
- Provide access
- Approve designs
- Provide content
- Respond to communication
- Make scheduled payments
5. Third-Party Costs
Payments made to third-party providers, including where applicable:
- Domains
- Hosting
- Premium themes
- Plugins
- Advertising platforms
- Software subscriptions
- Stock assets
- Payment processing fees
may be non-refundable depending on the third party’s own policies.
6. Advertising Spend
Advertising budgets paid to platforms such as Meta, Google, or other advertising networks are separate from GrowDartz service fees unless explicitly stated otherwise.
Once advertising spend has been submitted to a third-party platform, it generally cannot be refunded by GrowDartz.
7. No Refund Based on Business Results
Refunds will not be provided solely because a customer did not achieve a particular:
- Google ranking
- Number of calls
- Number of leads
- Number of customers
- Sales amount
- Revenue
- Advertising return
Digital marketing and local search results cannot be guaranteed.
8. Installment Plans
If a customer chooses an installment plan, the customer remains responsible for payments already due according to the agreed schedule.
Cancellation does not automatically cancel outstanding amounts for work already performed or committed.
9. Refund Requests
To request a refund, contact:
Email: support@growdartz.com
WhatsApp: +92 342 0719857
Please include your name, business name, payment details, and reason for the request.
Each request will be reviewed based on the project status, scope, payments made, and work completed.
10. Refund Processing
If a refund is approved, it will generally be processed using the original payment method where possible.
Processing times may depend on the payment provider or financial institution.